Utilities - A fiber optic cable utility company uses the application to respond to outages by dispatching technicians to problem areas.Manufacturing - A medical device manufacturer sells machines to hospitals and clinics, and uses the application to manage maintenance services over the lifetime of the machines.Here are some examples of the types of organizations that use the application to manage their field service: Avoid equipment downtime through preventative maintenance.Schedule onsite visits when it's convenient for the customer.Keep customers updated with the status of their service call and when it's resolved.Provide accurate account and equipment history to the field technician.Communicate an accurate arrival time to customers.Organize and track resolution of customer issues.
Reduce travel time, mileage, and vehicle wear and tear.Manage follow-up work and take advantage of upsell and cross sell opportunities.Complete more service calls per technician per week.The Field Service application enables you to: The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they're onsite with customers fixing issues. The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations.
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